Website & Privacy Policy

Privacy Policy

This privacy policy notice is for this website onk-uk.com served by ONK-EE Ltd trading as ONK, Saint Lawrence Lodge, 37 Chamberlain St, Wells BA5 2PQ and governs the privacy of those who use it.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations.

If you do not agree to the following policy you may wish to cease viewing / using this website.

What Personal Data We Collect And Why We Collect It

Policy key definitions:

  • “we” refer to the business, ONK
  • “you”, “the user” refer to the person(s) using this website
  • GDPR means General Data Protection Act
  • PECR means Privacy & Electronic Communications Regulation
  • ICO means Information Commissioner’s Office
  • Cookies mean small files stored on a users computer or device.

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 10.07.20.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact & Checkout Forms

We may collect the following information:

  • your name
  • your address, telephone number and email address
  • your data preferences
  • other specific details you may choose to give us

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To deliver the goods you order and to enable you be contacted by our courier service providers to help you keep track of your purchase whilst it’s out for delivery
  • For our record keeping
  • We may use the information to improve our products and services
Analytics

Who We Share Your Data With and How Long For

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Your Data Rights

Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases.

Under the GDPR your rights are as follows:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.
  • You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.

We are registered with the ICO under the Data Protection Register, you can find our registration number on their website ico.org.uk

We handle subject access requests in accordance with the GDPR.

Lawful Basis: Consent (If You Browse Our Site)

The reason we use this basis is to ensure you are happy with the way we use your data.

We process your information in the following ways: our website contact forms, WordPress and associated plugins.

Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Lawful Basis: Contract (If You Pay Us For A Service)

We process your information in the following ways: storage on our computers and memory devices.

Data Retention Period

We shall continue to process your information until the contract between us ends or is terminated under any contract terms.

Sharing Your Information

We do not share your information with third parties unless you ask us specifically to do so.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Where We Send Your Data

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Visitor comments may be checked through an automated spam detection service.

How We Protect Your Data

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will never sell, distribute or lease your personal information to third parties. We will only pass on your personal information if we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. No fee will be payable. If you would like a copy of the information held on you please contact us with your request.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Amazon Affiliates, or are self-served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However, we do not control the actual adverts seen/displayed by our advertising partners.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies at www.aboutcookies.org. Your actions are usually recorded as a referral from our website by this cookie. In most cases, we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

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